Yasmina provides frontline digital support across KRCS systems, helping users resolve issues efficiently and ensuring that reported challenges are properly understood and addressed. She diagnoses user issues, resolves non-technical challenges directly, and coordinates the escalation of technical matters to developers and relevant leadership with clear context and practical insight. Her experience in User Acceptance Testing (UAT) enables her to assess systems from the user's perspective, identify gaps and inconsistencies, and contribute to improving the reliability and usability of digital platforms. She also brings experience in data visualization, including the development of Power BI dashboards that translate data into clear and meaningful insights. By combining user support, quality assurance, and data visualization, she contributes to ensuring that KRCS digital solutions are not only functional and responsive to user needs, but also support informed decision-making across the organization.